Refund policy

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🔁 AnaZoul™ – Refund, Cancellation & Return Policy
Last Updated: September 2026
At AnaZoul™, we strive to provide a transparent, high-trust ecosystem for our global community. Because we operate a hybrid model combining international essential care deliveries with a domestic Canadian boutique marketplace, our refund parameters vary based on the item category.
1. International Saving & Grocery Bundles (Egypt & Sudan Deliveries)
Due to the perishable and health-essential nature of groceries, dairy, baby formula, and household consumables, we do not accept returns on any food or care bundles once they have been successfully delivered to your family's doorstep.
  • Damaged or Missing Items: If your family member inspects the box upon doorstep handover and finds an item punctured, leaking, expired, or missing, they must point it out to the delivery driver immediately, or you must notify our WhatsApp support line within 24 hours with photo proof. AnaZoul will immediately coordinate a local replacement or credit a partial refund straight back to your Canadian card.
  • Order Cancellations: You can cancel an international bundle for a 100% full refund at any time before it leaves our local wholesaler's warehouse (typically within 12 hours of placing the order). Once a local courier driver has loaded the vehicle for dispatch, the order can no longer be canceled or refunded.
2. Domestic Boutique Goods & Belongings (Within Canada)
For physical, non-perishable goods (such as traditional clothes, shoes, or boutique items) shipped by sellers inside Canada to buyers inside Canada:
  • The 14-Day Window: Buyers have 14 days from the verified carrier delivery date to request a return or exchange if an item arrives damaged, defective, or significantly mismatched from its product listing description.
  • Condition of Returns: To be eligible for a return, the item must be completely unused, unwashed, in its original product packaging, and with all traditional tags intact.
  • Return Shipping Costs: Unless an item is proven to be defective or shipped in error by the vendor, the buyer is responsible for purchasing the domestic return shipping label.
3. Processing Your Refund
Once a refund is approved by our compliance desk, the credit will be automatically processed back to your original payment method (Visa, Mastercard, Amex, Apple Pay) within 5 to 7 business days. Please note that your Canadian banking institution may require additional processing days to post the balance back to your account line.